Support & FAQs

It is designed as a general guide for cats around 1–9 kg / 2.2–19.8 lb. Fit varies by head, chest, body shape, and mobility. Each entrance measures 8.3 × 5.7 in, so compare the opening with your cat before ordering.

There are two opposite entrances. The other two sides use breathable mesh panels and are not entrances.

Four foldable tunnel panels, one removable cushion, and one assembly guide.

Most setups take about five minutes. Join the panels with the zippers, shape the tunnel, and attach the cushion.

Place the removable cushion in a laundry bag and machine wash cold on a gentle cycle with mild detergent. Air dry fully. For the structured tunnel, remove loose fur and wipe with a well-wrung damp cloth. Do not soak or machine wash the tunnel panels.

Replacement tunnel panels and cushions may be available separately for an additional charge. Email us with your order number and the part you need.

No soft fabric pet product should be treated as chew-proof or scratch-proof. Supervise heavy chewing or scratching and stop use if the product becomes damaged.

Estimated transit time is approximately seven days after dispatch. Actual timing varies by destination and carrier. See our Shipping page for the current details.

Email us within seven calendar days of delivery. Returns must be approved before being sent back. See the Refund Policy for eligibility and return instructions.

Email your order number and clear photos of the packaging and item to support@itnapspets.com so we can review the issue.